Booking terms and conditions for Greenbank

    The booking contract
  1. This holiday home contract is between your ‘host’ Mrs S A Friman, who owns and manages the cottage, and the guests. ‘Guests’ include the lead booker and all those who stay, or visit the cottage during the booked period. The property (cottage) is Greenbank, Lochgoilhead.
  2. This booking is made on the understanding that the property will be made available to the guests for the period indicated. However, the owner cannot accept responsibility for unavailability of the property due to circumstances beyond their control other than to refund prepaid rental in respect of the time that the property is unavailable. Any disputes or claims will be settled if possible by arbitration and under English law.
  3. The person booking the cottage must ensure that all guests are aware of and adhere to these conditions. Please read these booking conditions carefully as, by paying the deposit, you are agreeing to these terms.
    4. Our Booking
  4. We understand that our host describes the features and facilities as accurately as they can but things do get improved, replaced or just go wrong sometimes. If any facility or appliance is essential for our stay, we will let our host know a week before our arrival so that they can check it.
    5. Cancellation
  5. If your host has to cancel your booking because the property becomes unavailable due to a serious defect e.g. through fire, flood, failure of utility services, they will provide a full refund of all monies paid.
  6. If we (the guests) have to cancel our reservation we will inform the host as soon as possible. With at least 8 weeks’ notice, your host will return all prepaid money. With notice between 6-8 weeks, your host will retain 25% of your booking amount. With notice between 4-6 weeks, your host will retain 50%. With less than 4 weeks notice, your host will retain 75% of your booking amount.
    7. Insurance
  7. We understand that our host strongly recommends that we take out travel/holiday insurance to cover us in the event of unforeseen circumstances.
    8. Deposit and payments
  8. We will pay a booking deposit of £200 at the time of booking. Once our host has acknowledged our payment, our booking is confirmed for the dates and times on the acknowledgement email. Our deposit becomes a good housekeeping (damage) deposit on the day of our arrival. Our deposit will be returned to us, all being well, after the cottage has been checked following departure. Our liability for damage caused through malintent or intoxication is not limited to the value of the deposit.
  9. We will pay the rental 4 weeks before our stay.
  10. We understand that any of the following may lead to a deduction from our good housekeeping deposit:
    Evidence of smoking in the house
    Leaving the house unheated in winter
    Disabling a water alarm or smoke alarm without prior approval
  11. There will be no retention of our deposit for genuine minor accidental damage unless we fail to tell our host about it as soon as it happens.
    12. Occupancy
  12. We agree to use Greenbank as holiday accommodation only and only those, who are named on our booking form, will stay overnight. If we have day visitors we will contact our host to let them know.
  13. We will limit occupants to the number booked and understand that if over-occupancy is discovered we will lose the accommodation and the security deposit. We will provide names of all party members and photo-id for the lead name if asked.
    14. What is provided
  14. The rental includes all linen, towels, electricity and solid fuel. In cold conditions, the central heating requires a boost from the solid fuel stove. You will need to purchase firelighters and kindling. The house may be chilly when you arrive.

    15. House Rules

    Looking after the house
  15. We will let our host know at the first opportunity of any defects or problems with the property both on arrival and during our stay.
  16. We will leave the house in a reasonably clean and tidy condition at the end of the stay. We undertake to bear the costs of any excess cleaning.
  17. We will inform the owner immediately of any accidental damage to the building, furniture, bedding, carpets or other contents. Minor accidental damage reported on the same day will not be chargeable.
  18. We agree that, for any other damage, the costs of reinstatement can be deducted from our security deposit and that our liability arising from our carelessness, drunkenness or malintent is not limited by the value of the security deposit.
    19. Charging
  19. We will not charge electric vehicles at the property. As a fire precaution, charging of e-bikes and scooters is only permitted outdoors using the outdoor electric socket at the back of the garage.
    20. Smoking and pets policy
  20. While on the property, including in the driveway and garden, we will not smoke cigarettes, cigars or pipes and will not use candles except in emergencies.
  21. We can bring the pets agreed on our booking form. They will be over 9 months of age at the time of our holiday, house trained, well behaved and up to date with worm and flea prevention treatment. Our pets will not be allowed to get up on any furniture in the property and will be restricted to the hard flooring downstairs. We will remove all dog poo from the garden. Our dogs will never be left unattended at Greenbank.